Returns & Exchanges

Due to the perishable nature of our frozen products, we cannot accept physical returns. However, your satisfaction is our priority, and we offer a Freshness Guarantee.

Return Process

• 1.
  Inspection

  Examine your order immediately upon delivery to ensure items are frozen and intact.

• 2.
  Documentation

  If there is an issue, take clear photos of the damaged product and the shipping label.

• 3.
  Contact Support

  Email our team within 24 hours of delivery with your order number and photos.

• 4.
  Resolution

  We will issue a full refund or send a replacement shipment at no additional cost.